Call Centre Solutions

/Call Centre Solutions

Call Centre Solutions

In addition to the standard features of our hosted switchboard system we provide a complete set of tools and features for inbound and outbound call centres.

  • Click-to-dial from CRM databases
  • Wallboard displays for real-time call performance monitoring – such as:
    • Calls answered
    • Calls made
    • Calls in queue
    • Missed calls
    • Average time to answer
  • Bespoke management reporting
  • “Listen-in” feature for supervisors to monitor calls
  • Agent login and logout

OUR TELECOMS SOLUTIONS

We are a communications company. We believe in talking. If you’d like to fill in our contact form please click the button otherwise please call us FREE on 0800 524 4293

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2018-05-02T11:30:08+00:00