VoIP phone systems for Care Homes

Your lines will never be engaged again with our unlimited call channel setup. Making or receiving several calls at the same time is essential for care homes. This is increasingly important as the Care Quality Commission sets higher targets of service and care to residents.

As soon as someone calls your number, we play a personalised greeting of your choice. Then, if all your staff are busy, callers join a queue, hearing music, a pre-recorded announcement or an advertising message while they wait. Messages and music keep callers engaged while waiting for the next available staff member.

The care home phone system can play a greeting that gives callers different options, depending on the purpose of their call; For example;

1.  speak to the care team,
2. enquire about beds or
3. enquire about jobs.

This process streamlines their call and makes it more accessible.

Call recording can be a vital feature in maintaining professionalism and the safety of staff, residents and relatives. All calls can be recorded and listened back to online. Staff can verify any vital information if you do not have a paper copy. In addition, call recording is beneficial for training and helping to resolve disputes, as you always have proof of what was said and by who. Recordings are stored online for as long as the business needs.

If you want to offer a superior service for your residents and their relatives, then personal phone lines for each room can be an excellent service to add to your offering. But, there’s no need for separate phone lines in each room. Residents can keep their home phones and retain their original home phone numbers. A personal phone means they can speak to friends and family whenever they need to. Plus, it can ease their transition into life at the care home.

Call monitoring can help owners observe the number of calls made by each team member, missed calls and how many people are waiting in a queue. These reports can highlight bottlenecks and indicate where staff may need extra training or resources. Ensuring relatives, medical professionals and anyone else involved in your residents’ care can get through is vital to providing a professional service at your care home.

Store a list of all your popular contacts and their numbers on your online customer portal with a shared phone directory. The portal automatically synchronises with the directory in each of your onsite phones. The phone book syncing ensures that all team members can reach the right people when they need to, even if they are covering a shift, new to the role or don’t work directly with the resident in question.

Each user has a unique voicemail box and can access any shared mailboxes for teams. An alert is sent automatically to the chosen email whenever a voicemail is left. This allows staff to deal with any missed calls as soon as they are available.

Yestech can set up different call handling mechanisms for other times of the day or days of the week. For example; the caller could hear a greeting, be redirected to another department or on to the mobile of an on-shift worker. Whatever your call system needs, we can set up the proper configuration for you.