VoIP phone systems for Charities

As soon as someone calls your office number, your phone system can automatically play a personalised greeting of your choice. Welcome your clients with a friendly message that introduces them to your company and highlights your professionalism. It’s a more memorable and pleasant experience for customers calling your office.

If your staff is busy on other calls, a caller joins the queue. Instead of an engaged tone, they can hear something more interesting. You may choose music, an informational message or an advertisement dedicated to your services. Keeping leads engaged until your team is available can improve caller retention and ensure you don’t miss that substantial potential client.

Call recording is a must for any business. Recordings can provide beneficial training for staff, highlighting how to answer a call and, more importantly, how not to. They can also be crucial for helping you to resolve client or supplier disputes. Calls are recorded and held online for as long as the business needs them. Plus, they can be accessible to only managers or owners depending on requirements. We also have features to ensure no recordings of payment details or sensitive information occur; this is in line with PCI DSS standards and other data protection acts.

Voicemail management ensures staff can handle missed queries once they are available. Each user can access a personal voicemail box and access any mailboxes for teams. In addition, staff members can get alerts straight to an email whenever messages are waiting in voicemail. This feature ensures staff handle missed enquiries and leads when they are back in the office.

It is common for many businesses to meet clients or work from other locations, but they still need to make calls when not at their desks. Our free VoIP app for mobile allows you to make & receive business calls wherever you are. It’s easily downloadable and compatible with most operating systems. We also provide a soft-phone app when a physical handset is not practical such as for staff that work from home. With more flexibility working from home, your business can provide the tech remote teams need to get the job done.

Yestech’s phone systems for business allow organisations to keep track of call traffic on each number they have. Call monitoring enables owners and managers to monitor the number of calls from each staff member, missed calls and how many people are waiting in a queue. Call monitoring allows you to optimise your call process and help staff manage client and business queries effectively. With trackable numbers, management can quickly identify which marketing campaigns are working and which are not, saving you money in the long run.

Our call-handling mechanisms can create a completely personalised phone system for your business. Yestech can modify call features for different time periods or days of the week. For example, the system can redirect calls to voice mail, another department or even a mobile phone. We also have a range of setups and features for holiday periods.

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A shared phone directory allows your team to store all contacts and numbers on a customer portal.  This directory is automatically synchronised across the phone network, enabling all staff to access contact information instantly. In addition, the shared phone directory ensures contact details are to hand if team members are absent and another staff member needs to handle a customer request or company project.

Video and call conferencing are vital in the era of working from home. Conferencing allows multiple participants to be part of a single call without downloading special software. The feature is perfect for all communication needs; Staff meetings, client pitches and supplier discussions.