Virtual Landlines

What is a virtual landline and why would you want one?

A virtual landline is a geographic “landline” number for your business which sends calls to your mobile phone (or several phones) in a controlled way. There are two versions:

1. Simple call forwarding to your mobile phone number

We forward incoming calls on the new Virtual Landline number to your mobile phone number. We play a “whisper” message when you answer the call which tells you that it’s a business call. You make outgoing calls from your mobile phone in the usual way, and the person you are calling sees your mobile number displayed to them.

2. A VoIP app on your phone which can make and receive calls

You download our VoIP Companion app to your mobile phone. We send incoming calls to the app via the internet. You can also make outgoing calls from the app which present your new Virtual Landline number. This is a more professional solution for a small business, but the cost is slightly higher.

With either version, we can set up your working hours in a schedule so that if people call you during your downtime, we play them a message to say that your business is closed for the day and that you will call them back.

Virtual landlines for teams of people

If you run a business with co-workers or partners, we can send calls on your virtual landline to everyone in the team all at the same time. You could also have an automatic responder to give callers options such as “press 1 for sales, press 2 for customer service, press 3 for accounts”. Calls are then set to the right people.

If everyone in the team uses our VoIP Companion app, they can all call customers from their mobile phones on your shared Virtual Landline number.

Other benefits of Virtual Landlines

  • You could have several different Virtual Landlines numbers on your account. These could be for different businesses or different regions.
  • You aren’t restricted to just UK numbers. We can give you numbers for almost all countries that you do business in.

Virtual Landline features

Greeting Messages

As soon as someone calls your number, the system can play a personalised greeting of your choice. Welcome your customers to your business in a professional manner. An auto-responder option allows customers to hear a greeting and give the caller some options to choose from, Press 1 for sales, Press 2 for support etc. The call can then be redirected to the right person.

Call multiple mobiles at the same time

Calls can be sent to several mobile numbers, either simultaneously or in a sequence. This is the perfect solution for small businesses with several employees who work remotely or out in the field. It works exactly like a traditional office setup providing efficiency.

Blacklist

The blacklist enables you to add a list of numbers and comments via your online account to block. The blocked caller would hear a recorded message saying: “Calls are not currently being accepted from this number.” This protects you and your staff from nuisance calls or abusive customers.

Call Recording

Very useful for training, call recordings can be stored online for as long as you require them. Then, listen back later to review call handling techniques and comments from clients. This is also particularly useful in helping resolve disputes.

Voicemail Management

Each user has their own personal voicemail box but can also access shared mailboxes for teams.

Alerts can be sent to an email when a new message has been left.

Whisper Message

If the virtual landline is directed to a mobile that you use for personal as well as business calls, a whisper message can come in handy. A short message is played to you before connecting with the caller to alert you that it’s a business call. This gives you time to gather your thoughts and present your business.

Out-of-hours Call Management

We can set up distinct call handling mechanisms for different times of the day or days of the week.   For example: play a “we are closed, our opening times are” type message after 5 pm.

Music on Hold

Play music while the caller is waiting for you to answer. You choose the track and send us the audio file, or we can provide a selection of license-free options. This improves caller retention and reduces waiting fatigue.

Divert to Different Telephone Numbers Based on the Day and Time

Hunt groups using timed diverts can be set to redirect to different telephone numbers based on the time and day of the week. This is ideal for holidays, emergency hours or when staff are on different shifts and rotas.

Speak to Our Team. Free Advice, No Pressure

If you are looking for a better phone system for your taxi or private hire business, speak to Yestech today.

We will explain your options clearly, answer your questions honestly and recommend the most practical solution for your business.

Call us today: 0800 524 4293