VoIP Solutions for Legal Practices

With our telephony integration with Actionstep, you can; click on a contact number in Actionstep to trigger a call, open a client’s case record automatically when you receive a call, log each telephone call with a voice recording, as an activity on the case record and track the length of each call for billing purposes.

Your phone system can automatically play a personalised greeting of your choice whenever someone calls your workplace number. Introduce your organisation to your customers with a polite remark that emphasises your professionalism. Customers phoning your firm will have a more pleasant and memorable experience.

A caller joins the line if your team is occupied with other calls. They can hear something more entertaining instead of an engaged tone. You can choose between music, an informative message, or a commercial promoting your services. Maintaining caller engagement until your staff is available helps enhance caller retention and guarantees you don’t miss out on a significant potential client.

Every legal practice should have a call recording system. Staff can benefit from recordings by learning how to answer calls and, more crucially, how not to answer them. They can also be quite useful in resolving client conflicts or gathering evidence. Calls are recorded and archived for as long as the company requires. Furthermore, depending on the requirements, listening to the recordings can be restricted to only managers or owners. We also have features to ensure no recordings of payment details or sensitive information occur; this is in line with PCI DSS standards and other data protection acts.

Voicemail management ensures that employees can respond to missed calls as soon as they are available. Each user has their own voicemail box and can access any team mailboxes. Additionally, anytime messages are waiting on voicemail, staff members can receive notifications via email. This feature ensures staff handle missed enquiries and leads when they are back in the office or at their desk.

Many legal firms meet with clients or work from different locations, but they still need to make phone calls when they are not at their desks. You may make and receive business calls from anywhere with our free VoIP software for mobile. It’s simple to install and works with most operating systems. When a physical handset is not practical, such as for employees who work from home, we also provide a soft-phone app. Your organisation can supply the tools remote teams need to get the job done whilst still providing flexibility for working from home.

Yestech’s business phone solutions enable firms to track call traffic on each of their phone numbers. Senior management can track the number of calls made by each employee, missed calls, and the number of individuals in a queue using call monitoring. Call monitoring allows you to improve your call process and assist your employees in properly managing client and company inquiries.

For when the office is closed, our call-handling mechanisms can create a completely personalised phone system for your business. Yestech has the ability to change call features for specific time periods or days of the week. Calls can be routed to voice mail, another department, or even a mobile phone, for example. For the holidays, we have a variety of configurations and features.

Your team can save all contacts and numbers on a customer portal with a shared phone directory. This directory is synchronised across the phone network automatically, allowing all employees to quickly access contact information. Furthermore, the shared phone directory guarantees that contact information is readily available in the event that one or more team members are unavailable to fulfil a client request or company case.

In the age of working from home, video and phone conferencing are essential. Conferencing allows numerous people to join a single call without having to download any extra software. The functionality is ideal for all sorts of legal practices, including staff meetings, client discussions, and third-party conversations. Plus, with call recording, you and your staff will have the legal backup needed for ongoing cases.