Case Study: Hosted Switchboard for Peach Sales Progressors
Client Objective: Provide a more robust phone solution as the business grows, requiring more staff and, therefore, more phones
Peach Sales Progressors provides an outsourced progression service to estate agents. From a one-person operation, they rapidly grew and needed a more flexible telephone solution to expand their operation. Plus, they needed to ensure that customers were unaware it was a third-party dealing with requests.
Challenges & Suggestions
Peach Sales Progressors provides an outsourced progression service to estate agents. When an agent agrees to the sale of a property, they use Peach to manage the completion of the sales process with the buyer and seller. Peach assigns a case manager who works with the buyer, seller, and other parties to ensure a swift conclusion to the transaction.
Peach started as a one-person business run by ex-estate agent Annette Morrell. Annette worked from home using a VoIP telephone operated by another service provider. As she took on more customers and became busier, she wanted to recruit more staff, and she realised that she would need a more sophisticated way of dealing with telephone calls. Unfortunately, her service provider could not offer a solution, and a friend recommended that she approach Yestech.
We listened to Annette’s story and understood what she was trying to achieve. An essential part of the working relationship between Peach and each estate agent is that buyers and sellers should not know they are dealing with a separate third party. So peach wanted to provide each agent with a unique telephone number they could give their buyers and sellers. So when Peach’s team answer calls on these particular numbers, they can see which agent the call is for and answer appropriately. Our standard hosted switchboard service has all the tools needed to meet this objective. It was a simple job for us to design and implement a complete solution.
Outcome
Peach now has a team of home-based case managers. Each person has a VoIP telephone connected to their domestic internet service. Each phone is programmed with several lines presenting different outgoing telephone numbers. When the operator wants to make a call on behalf of a particular client, they just select the appropriate line button. This provided the solution Annette was looking for and ensured she could grow her business in the direction she needed.
Annette Morrell says;
“The Yestech system has completely met my needs and at very low cost, and I am very pleased with the service they give me. Their customer service technicians are always patient and helpful, and they get things done quickly. The system is so versatile that I do not have to worry about growing my business in the way that I want. Every time I take on a new team member, I just have to buy them a phone. When I recruit a new estate agent as a customer, I can allocate them a unique telephone number almost immediately.”
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