International Communications & Language Interpretation Solutions

There’s no denying the world is entirely global, and while many businesses are tied to their local economy, many are reaching for new sectors and markets outside the UK. So if you are a business looking to expand their operations overseas or your organisation deals with non-English speaking clientele, our international and interpretation solutions are the perfect accompaniment to your communication technology.

International Communication Solutions

For businesses working outside the UK, we can provide hosted VoIP solutions with local telephone numbers in almost any country. This enables multi-national organisations seamless, low-cost communications between all your locations. Calls to any country on any number can be routed anywhere you like. The service performs just like a UK-based phone number, and there is no noticeable difference in international calls.  Get in touch with the team to determine call charges for specific country codes.

Language Interpretation Phone Solutions

The language interpretation solution for companies which want to provide on-demand language interpretation services for their customers. This service utilises a multi-participant conferencing system which allows your customer’s staff (e.g. healthcare professionals) to communicate with service users (e.g. patients) with the help of an on-demand remote interpreter.

How Language Interpretation works

The system allows you to maintain a database of your interpreters’ names, contact numbers, availability profiles and specific language skills. Then, when a customer calls you to request an interpretation session, an automated responder asks them to choose a language. The system then identifies one or more available interpreters from the database and calls them automatically. When an interpreter answers the call, they speak to the customer and then the service user is brought into a three-way conference using a separate phone.

Benefits of Language Interpretation Phone Solutions

The primary benefit of the language interpretation system is the ability to provide seamless communication between staff and end-user. Both parties can communicate effectively and not miss vital information by ensuring the correct interpreter is selected.

Furthermore, the system creates a billing record for each call – with customer ID, date & time, call duration and call cost – so that you can invoice your customers. This information ensures calls are billed accurately.