Microsoft Teams Integration

Microsoft Teams Integration

Microsoft Teams phone use has skyrocketed since the start of the pandemic. Many business owners have seen its benefits and want to expand their communication power through a Microsoft Teams integration with their existing telephone system. The Teams Phone integration feature is a simple solution to maximise your collaboration potential.

What is Microsoft Teams Phone?

Microsoft Teams Phone upgrades the standard Microsoft Teams software to a fully functioning telephone service. In its traditional form, Microsoft Teams enables free audio and video calls between users on your team. But, with an integration with your existing phone system, you can make calls to the outside world and receive incoming calls to your business directly through Teams.

Yestech’s Microsoft Teams Phone Service

Yestech can provide setup and management of Microsoft Teams Phones. We can provide seamless integration with your current phone system. We will upgrade each user’s Office 365 licences to a Microsoft “Voice” licence and then set up a SIP trunk to interconnect Teams with our VoIP system. Plus, your business will have all the added features and benefits of a complete cloud telephone system.

Our pricing is straightforward, transparent and highly competitive. The price of the SIP trunk depends on how many call channels you need—Yestech charge £3 per month per channel. In addition, we offer fixed-price call bundles and flexible pay-per-call tariffs, which are cheaper than Microsoft’s own call services. So not only will your business benefit from low pricing, but you will also have the Yestech team to support you—no long waits on the phone with a Microsoft call centre.

Benefits of Microsoft Teams Integration

Suppose your business is utilising Microsoft Teams and wants to make the most out of it. In that case, these are the additional benefits of a Microsoft Teams integration with your phone system.

Enhance Workflow

The more pieces of software and places to record information, the more complicated your workflow becomes. By bringing your communication into an all-in-one app, you can get calls, chat, meetings, and collaboration together in one place. Plus, with a VoIP telephone system, you can manage all the right contacts and information in a handy portal. Digitalising your communication methods also provides you with further flexibility to integrate with other pieces of software like CRMs. By automating your processes, you can save time and expense.

Improve your Customer Service

We could talk endlessly about the benefits of VoIP for small businesses, and a Microsoft Teams integration aids this. But, one place it mainly helps is customer service improvements. Many of the advanced Microsoft Teams Phone features are the same fantastic features of a cloud-based VoIP phone system. Auto Attendant, call queuing, voice-enabled channels, policy-based recording and call centre solution integrations are just some features that can maximise productivity and improve customer relations.

Support Flexible Working

Microsoft Teams integrations allow you and your staff to work from anywhere in the world from any device. Although the pandemic has highlighted how simple it can be for many teams to work remotely, the critical aspect is having the right technology set up. Microsoft Teams Phone is a straightforward solution for the work-from-home era. Allow staff to use the equipment they want, whether desk phones, headsets or mobile and provide the flexibility needed without compromising on your bottom line.