Cloud Phone Systems

With a cloud phone system, even the smallest of companies can benefit from the same business-class call handling features as larger companies. Cloud telephones use the latest technology to provide completely future proof communication for organisations throughout the world. At Yestech, we offer a constantly evolving cloud phone system for SMEs which is upgraded automatically free of charge every time we add new features. And, we make all this possible with no minimum period of contract. We have never felt the need to tie customers into contracts. They stay loyal for many years because we serve them properly.

What is a cloud phone system & how does it work?

Yestech is a VoIP service provider which handles call routing when you dial a telephone number using cloud-based technology. Think of a cloud telephone system as a traditional phone line system on the internet. Instead of having a telephone system in a box on the wall, the telephone system is set up on a computer server in Yestech’s managed data centre.

This replaces your telephone lines with a broadband connection. Phones capable of utilising Voice-over-internet (VoIP) connected to your internet router, just like your office computers. Staff use the VoIP phones precisely like any other phone or mobile but the way calls are handled is slightly different.

The phone system changes analogue speech signals (your voice) into data packets and sends them over the internet (rather than a traditional physical telephone line). The internet provides the connection between the caller and the receiver. Your incoming calls reach the cloud telephone server, which manages how the call is handled to make a phone ring. The person on the other end of the line hears your voice via the data packets. This all happens in a fraction of a second, so it sounds like any other phone call.

How Devices Connect

A VoIP desk phone (or mobile/App capable of using VoIP) replaces individual phone extensions. Instead of using a landline, you connect your phones to your existing network. You can also utilise a softphone which includes; computers, tablets, or smartphone applications. You’re dialling from a modern, user-friendly interface, and the process is handled digitally.

You can read more about what cloud telephone systems are here.

The benefits to your business

Cloud phone systems are the modern way to deliver business communications. There are countless benefits to using cloud telephony. If your company hasn’t made the switch, here’s why you might consider changing providers.

Low Cost

When switching to a VoIP phone system, the primary motivation for many is reducing IT and communication costs. Setup and maintenance are low-cost, quick and easy to carry out. Whereas you may have needed a team or employee on-site to manage a complex phone system, cloud phones work remotely and are much easier to operate. Therefore, you no longer need to pay for additional comms staff. Cloud phone systems can also be integrated with existing hardware such as computers and mobiles, so other hardware is not always required, saving further expenses. Lastly, phone calls made digitally are often cheaper than traditional landlines. This lower cost is essential for businesses with high call rates and overseas clients and suppliers.

Ease of Use

Because cloud telephony runs in the cloud, you can manage your business phone system through an online dashboard for complete control. We provide an administrative portal that allows staff to make any changes and communicate as efficiently as possible. Some management options include; call forwarding, adding new users, creating hunt groups, changing out-of-office setup and much more. As a result, there is often little need to involve the third-party provider in day-to-day tasks. But, if you do need a more complex setup or integration, you can use the expertise of your phone system provider to develop it.

Scalability

Cloud phone systems are also incredibly beneficial for new and/or growing companies. Because they are not reliant on physical lines, cloud phone systems can be scaled up almost automatically. There is no need to wait for far off installations or costly upgrades; VoIP is scalable by its very nature. If your business grows, your phone system can grow with it. However, if your output needs to be scaled back, your provider can reduce users as and when required. For seasonal industries, this is the perfect, low-cost communication solution.

Advanced Features & Integrations

A quality cloud phone system company focus on creating calling capabilities that are efficient and practical. With cloud-based software, the sky’s the limit for development. Whatever communication dilemma or software integration a company needs, cloud phone systems allow a high degree of modification. Selecting the right cloud phone system for your company can help you streamline processes and save money.

What Businesses can use a Cloud Telephone System?

Any business or organisation can utilise the features of a cloud telephone system. They are beneficial for SMEs as they offer a low-cost solution where you pay per user. Furthermore, you don’t necessarily have to buy lots of additional or expensive equipment, saving more money. At Yestech, we help a wide range of SMEs improve their communication and reduce costs with VoIP for business. We specialise in providing bespoke integrations and custom features for these sectors and industries.

Speak to Our Team. Free Advice, No Pressure

If you are looking for a better phone system for your taxi or private hire business, speak to Yestech today.

We will explain your options clearly, answer your questions honestly and recommend the most practical solution for your business.

Call us today: 0800 524 4293