Taxi VoIP for Taxi Operators & Private Hire Firms

We have been providing taxi VoIP telephone systems to the taxi trade since 2010, and we still serve our very first customers. We now have almost 400 taxi operators using our technology. They like how we’ve looked after them, especially during the tough times of the pandemic, as well as the cost savings they’ve made from utilising our systems.

Over the years, we have developed interfaces with most of the despatch software systems in the UK market, including fully integrated Gold Partner Status with CAB9 and Cordic and ONRO for their On-Demand ‘Last Mile’ Delivery Software. We also have excellent working relationships with Autocab, Cab Despatch, Cab Treasure, CMS, Coded Data, Data Master, iCabbi, Marandy and Shakespeare.

Our phone systems for taxi operators have three key elements; clear communication, seamless software integration and flexible working functions. Our VoIP phone system enables accurate and timely communication between riders, drivers and call handlers. Plus, several engagement features keep customers happy when on calls and waiting for drivers. Over the past decade, the despatch integrations we’ve developed provide streamlined bookings and easy pickups. Plus, our wide availability of technology features ensures call handling can work from anywhere effectively.

View our taxi VoIP features in more detail below.

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cordic logo
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Phone System Features For Taxis

While callers wait in a queue, you can play an advertising message or invite them to download your booking app. These messages improve customer engagement and keep your caller occupied until a team member is free.

Dispatch Integration

Some of our most helpful taxi VoIP dispatch integrations features include; caller recognition, screen popping, call masking, call recordings and Automatic Back On Phone (ABOP).

While callers wait in a queue, you can play an advertising message or invite them to download your booking app. These messages improve customer engagement and keep your caller occupied until a team member is free.

Greeting Messages

As soon as someone calls your taxi firm’s number, our phone system can play a personalised greeting of your choice. A message provides professionalism to your service and reassures customers they’ve come to the right place.

While callers wait in a queue, you can play an advertising message or invite them to download your booking app. These messages improve customer engagement and keep your caller occupied until a team member is free.

Call Queuing

When team members are busy, callers join a queue and hear music or an advertising message. As a result, none of your customers will get an engaged tone. This solution eases impatience and can extend the time callers are willing to wait.

While callers wait in a queue, you can play an advertising message or invite them to download your booking app. These messages improve customer engagement and keep your caller occupied until a team member is free.

Message on hold

While callers wait in a queue, you can play an advertising message or invite them to download your booking app. These messages improve customer engagement and keep your caller occupied until a team member is free.

Interactive Voice Response (IVR)

IVR allows for text-to-speech translation and speech recognition to automate bookings. As a result, the IVR frees up staff, improves contact centre efficiency, and reduces costs.

Mobile Apps

Make and receive business calls wherever you are in the world with our free, downloadable VoIP app for your mobile. It is a perfect solution for taxi drivers and operators to get started in their taxi business.

Hot Desks

If your taxi firm has office shift workers, each user can sign in to any telephone with their personal Hot Desk ID. Hot desking reduces equipment costs and allows owners and managers to monitor each person’s performance.

Wallboard

Our wallboard feature allows firms to keep track of call traffic on each of your numbers, calls made by each team member, missed calls and how many people are waiting in a queue. This data allows you to identify what’s working and where improvements are needed.

VIP Numbers

Build a list of your key account customers and prioritise calls from them. We know how vital your longstanding customers are to your business. The VIP Number feature can ensure your most loyal customers are given the service they deserve every time.

PC Softphone app

Home-based operators can take calls on their computers using our soft-phone app when a physical handset is not practical. With more flexibility working from home, your taxi firm can provide the necessary tech remote staff need to get the job done.

News & Resources for Taxi Operators

If you are looking for more ways to improve your taxi business, head to our blog, where we provide plenty of articles about taxi VoIP, technology improvements and how to help your taxi firm stand out. A few articles you may like include:

Speak to Our Team. Free Advice, No Pressure

If you are looking for a better phone system for your taxi or private hire business, speak to Yestech today.

We will explain your options clearly, answer your questions honestly and recommend the most practical solution for your business.

Call us today: 0800 524 4293