Virtual Receptionist Service

When people call your company, they would clearly like to speak to someone in person. That can be difficult to guarantee if you have a small team who are often out of the office. With a virtual receptionist service, you never need to miss a call again. Potential new customers can easily be put off and tried elsewhere if they cannot get through to you, so a virtual receptionist will make sure that doesn’t happen. This low-cost, flexible and reliable service ensures you’ll never miss an important call from a customer ever again!

Yestech’s Virtual Receptionist Service

With our VIP Virtual Receptionist service, we will automatically redirect calls that you cannot answer to a friendly person in our administrative centre. Our professional virtual receptionists will answer the call as a representative of your company. They will use your company name and your preferred style of greeting, which can be updated as and when needed. This ensures that customers receive a warm and polite welcome to your company, even if they cannot speak directly to the right person at that moment in time.

The virtual receptionist can then take a message and pass it on to you and your staff promptly by email. You have complete control over the criteria for redirecting calls to the VIP Receptionist. The service can be completely automatic, using rules such as transferring to the receptionist after a specified ringing time or at certain times of the day. Alternatively, you can force the redirection manually by keying a simple command on your phone. This is ideal if you or a team member is currently in the middle of a task and cannot pick the phone up.

We provide a low-cost service, from only £25 per month. The virtual receptionist can operate between 08:00 – 20:00 every week-day, ensuring your phone is always answered for that important call.

Benefits of a Virtual Receptionist

Our virtual receptionist service has numerous benefits, which can help small businesses compete on service without additional staff. It’s a fantastic extension to your cloud phone system and will improve your call efficiency dramatically.

Expand Capacity

Virtual receptionists are perfect for SMEs with a small team. Businesses can often feel overwhelmed with the number of daily calls, and a virtual receptionist provides teams with breathing room throughout their day. In addition, most calls to office businesses aren’t urgent, so having a list of calls to get back to with messages can provide staff with an easy way to keep track of their tasks and ensure all client enquiries are responded to. For the smaller company, this allows their business to expand without taking on more dedicated staff. Plus, the virtual receptionist service starts from just £25 a month which is far more affordable than employing a full-time or even part-time team member.

Present as Professional

Another benefit of the virtual receptionist is that it ensures your company is presented professionally. Our friendly people will ensure your customers get a great first impression when they call your business. While ideally, your staff could speak to callers every time, this provides a professional appearance which a voicemail or engaged tone will never do. In addition, our highly trained receptionists will also ensure their manner is welcoming and to the script you have defined.

Improve customer engagement

By ensuring someone can take all calls during working hours, your customers and potential leads will feel their requests and enquiries are being handled adequately. In addition, a virtual receptionist is an ideal way to keep contacts engaged even when they can’t speak to a staff member. If they receive an engaged tone, they are less likely to call back, which means you could lose out.