Case Study: Local VoIP solution for Taxi Company
Client Objective: To enable taxi customers to call free from phones installed in a local hospital, a hotel and shopping centres.
A local taxi operator was looking to provide a free call feature from phones installed in a nearby hospital, hotel and shopping centre. They wanted to provide an easy-to-use and free call service to increase bookings, especially during the day.
Challenges & Suggestions
The taxi company needed a low-cost solution with the correct hardware installed in several locations in their local region. They wished to provide a convenient, direct line for bookings at no cost to the caller. Each site had unique requirements and limitations, which Yestech would need to address and provide bespoke solutions.
Yestech first set up a hosted switchboard and installed four VoIP telephones in the taxi company’s despatch office, fully integrated with their despatch software. We next needed to provide the right solution for the remote sites.
At one location, we could connect a VoIP phone to the host’s internet service. We programmed the phone so that it dialled the cab office as soon as the caller lifted the handset. At two other locations, we installed regular telephone lines and special-purpose “one button” phones programmed to dial the taxi number.
For the remaining locations, the provision of analogue lines was discontinued by BT/Openreach. This was part of their ‘phase out’ programme leading up to the big switch-off. At these sites, we installed button-free GSM phones with SIM cards, similarly programmed to call the cab office upon picking up the handset. This solution is becoming increasingly popular due to not needing a physical connection to a site, allowing the end user not to be tied down to a line contract and providing the option to relocate the handset if need be.
As the phone calls are routed into the operator’s VoIP phone system with despatch software integration, the operator’s PC screen can display the caller’s location immediately. For the locations where these phones were installed, this meant the operator could easily and quickly direct available drivers to the site.
Outcome
Yestech were able to deliver precisely what the taxi company needed. We provided the physical hardware in the correct configurations for the different sites and the technology to produce the desired results in the main despatch office. This combination ensured that customers could reach the taxi office from the specified place and staff could send drivers quickly to their location. With a low-cost solution, the taxi operator increased their daily trade booking, and customers gained confidence in their proficient service.
Taxi Phone Solutions
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