While all the standard features of a cloud phone system can help your taxi firm, we wanted to do a deep dive into the best phone system features for taxi operators in 2022. Starting and operating a taxi business is more than just ferrying people back and forth. A quality phone system will help you manage your firm effectively and efficiently, reducing costs overall.

Best taxi operator phone system features

A VoIP phone system has countless benefits and features for businesses. But, if you’re a taxi business, then are some specific features that make operating your taxi company super streamlined.

Dispatch integration

Integrations with dispatch software have got to be the best phone system feature for taxis. Integrating your phone system with despatch software will make handling bookings efficient and straightforward. Some of our most helpful taxi VoIP despatch integrations features include;

  • Caller recognition. Like a traditional phone system, you can see who is calling and match it against previous calls.
  • Screen popping. A window will automatically appear on the screen of the dispatch operator, displaying information from the call they have answered. Therefore, the screen can quickly highlight additional information on their system, such as whether they are a problem customer or they need extra assistance.
  • Call masking. Using a temporary phone number for each party, allowing communication to be done privately. This is great if a driver cannot locate the customer and needs to call them. Keeping personal information private to ensure both parties are protected.
  • Call recordings. Essential for reviewing customer or driver complaints. Call recording gives your taxi firm added protection.
  • Automatic Back On Phone (ABOP). After making a booking, customers who call back can automatically be given up-to-the-moment information on the driver, their vehicle, and their current wait time.

These features improve efficiency and make the experience more enjoyable for customers. This will keep your ratings high as a company but your costs down.

Interactive Voice Response – IVR

IVR allows for text-to-speech translation and speech recognition to automate bookings. Many customers will request the same place repeatedly, such as their home address. IVR can handle these requests very quickly, which frees up staff. This improves contact centre efficiency and reduces costs. This quick response will also provide a better experience for customers, as they do not have to wait to speak to an operator. The faster a booking can be recorded, the quicker a taxi can be dispatched, and realistically that’s all customers want.

Softphone/mobile phone integrations

One of the standard features of VoIP phone systems can be applied very effectively for taxi companies. Phone integrations benefit both drivers and dispatch operators in several ways.

For taxi drivers, integrating their mobile phones with the despatch software and the phone system means a smooth process for picking up. If payment is taken through a website or app, they only need their phone to take fares. They can contact both dispatch and customers quickly and have the contact information to hand. Read more about the equipment taxi companies need to run their firm.

For phone operators, integration with softphone means they can handle calls from anywhere in the world. With more people working from home, this integration allows operators to take calls effectively without additional support or extra equipment like a handset. Instead, they can simply use a headset that links to their phone. VoIP can also provide Hot Desk IDs for each operator. For example, if you have shift workers in your office, each user can sign into any telephone with their personal ID. Therefore, you can monitor the performance of each person.

VIP Numbers

A small but mighty phone system feature for taxi operators is the VIP number list. This allows you to build a list of your key account customers and prioritise calls from them. Loyalty is a vital part of maintaining and growing a taxi firm. So, if you have particular customers who use your service very frequently, why not bump them up the call list to reward their loyalty.

Taxi VoIP with Yestech

We have been providing telephone systems to the taxi trade since 2010, and we still serve our very first customers. We now have almost 400 taxi operators using our technology. They like how we’ve looked after them, especially during the tough times of the pandemic, as well as the cost savings they’ve made from utilising our systems. Over the years, we have developed interfaces with most of the despatch software systems in the UK market, including CAB9 and Cordic. You can learn more about our VoIP for Taxi Operators here. We’re a communication company, we love to talk, so get in touch to discuss your taxi VoIP needs. We’ll offer the best phone system features for your setup and requirements.