Expanding your operations, or need an upgrade on old tech? These are the best phones for taxi operators with features that improve your staff’s efficiency and keep them comfortable for longer. As experienced phone system providers in the taxi industry, we’ve tried and tested all types of devices for our customers. Our suggestions below are based on our practical experience with the 400+ taxi operators we’ve worked with over the past decade.
VoIP for Taxi Firms
A VoIP phone system is by far the best type of telephone system for taxi firms. Traditional landlines just can’t compete in terms of pricing, flexibility or features. With VoIP for taxi companies, you can create a seamless experience for your customers. Call queuing, greeting messages and on-hold options provide better engagement and reduce waiting time frustration. Dispatch integration, IVR and mobile apps ensure bookings can be managed quickly. While features such as wall boards and hot-desking allow you to expand staff’s capacity and monitor efficiency. VoIP really is the perfect phone solution for taxi operators.
Best Phone setups for Taxi operators
While a VoIP phone system is the first step in creating the best phone setup for your taxi operation, you need just a few additional devices to make the process a reality. These are the features and properties we’d recommend for the best phones and accessories for a taxi company.
Mobiles for taxi drivers
Drivers need mobiles to receive fares and deliver them effectively. The best mobile for taxi drivers is one that can seamlessly integrate with your VoIP phone system and dispatch software. Allowing office staff to automatically push fares to the right driver will fulfil bookings faster and keep drivers busy. Integration with the phone system also allows the drivers to utilise all the same features as office staff. Calling customers when they can’t find them easily and speaking to the office if there is a problem are vital tools that drivers shouldn’t be without.
As mobiles need to use the internet to connect to the phone system, we recommend a quality mobile data connection with significant data volume to ensure your drivers can always connect. Check out our business mobile solutions to see our options and rates. While not to do with your telephone system, we’d also recommend a mobile with navigation tools or sat nav integrations to ensure a smooth pick up.
Desk phone and Softphones for taxi office staff
For your office workers, it’s likely you’ll want a desk phone of some kind. There are many options for taxi operators and we’d recommend ones which are easy to use with clear directions to reduce any difficulties in communicating with drivers. We also recommend ones with smart display features such as seeing if other colleagues are on the phone. This ensures that staff don’t waste time trying to call other team members that may be engaged and can redirect their calls elsewhere.
But your booking operatives don’t necessarily need a physical desk phone. They can utilise a softphone on a laptop or desktop to connect to the phone system. A softphone is basically a piece of software that integrates with the phone system software to provide all the features of a regular desk phone or mobile. Softphones allow staff to connect to the system from anywhere in the world; great for remote workers, so you don’t need a central office. We offer a softphone integration which can be installed on your staff’s devices so they can work effectively wherever they need to. The only additional hardware your team may need is a headset for comfortable communication.
Headsets, Bluetooth and accessories
Headsets and Bluetooth earpieces for office workers and drivers are the best phone accessories taxi operators can invest in. As long as they can be paired with the user’s mobile and softphone integration, your phone system can be taken anywhere hands-free.
The best headsets are ones that are comfortable to wear for long periods of time. Look for ones that can be adjusted so staff can modify them for their own comfort. Another feature we’d highly recommend is noise-cancelling headphones for office staff. This is especially helpful if you have a large booking office which can get very busy and noisy. Noise-cancelling headsets will ensure staff can communicate clearly with callers and reduce call fatigue for workers.
Some additional accessories you may consider for your taxi drivers include an adjustable mobile holder for the car and a protective casing. Reduce the risk of damage to both car and passengers and protect your assets with a smaller equipment investment.
Choosing the best phones for taxi firm
We can help you choose a suitable phone model for your business needs. Whether you need mobiles, desk phones, software integration help, accessories or a combination of these, we can help you decide on the best phones for your taxi firm. Over the years, we have developed interfaces with most of the despatch software systems in the UK market, including fully integrated with CAB9, Cordic and ONRO for their On-Demand ‘Last Mile’ Delivery Software, plus many more. Get in touch today to talk about your requirements.
