Have you had a bad experience with your current UK telecoms company? Are you coming to the end of a contract and looking for a better option? Does your current provider not offer what you need to expand? There can be many reasons for moving telecoms provider and it can seem like a daunting task at first. So, we’ve put together a handy guide on the nine things to look for when choosing your next telecoms company if you’re a UK business.
Choosing a UK Telecoms Company in 2022
Every business will have its own requirements, preferences and budget. It’s essential to understand your goals as a business and ensure that your next telecoms company can help you achieve them. Consider making a list of the below areas with questions that you need answers to in order to make a decision. You can then ask potential suppliers and compare responses. If you have a large, complex and/or old phone system, it’s crucial to weigh up all the options.
Network Security
Security is paramount to a safe, secure and profitable business. Cloud phone systems such as VoIP use the internet to deliver phone services. Therefore, they have similar risks and potential vulnerabilities as any online device or application such as a computer or a website. Phone security is as vital as ensuring a building is secure from intruders, so this has to be your number one question to a telecoms company. Asking about their policies, handling security, and breach protocol is a simple inquiry. If they can’t answer adequately, it’s time to look elsewhere.
Reliability
There is nothing more frustrating than a phone system or the internet going down. Most businesses cannot operate without these two critical aspects of communication, so reliability is the next vital thing to look for in a telecoms provider. Reliability can be explained by a company simply with their downtime stats, but these can be hard to verify. So, it would help if you also looked for extra reliability services such as automatic failover and temporary connectivity solutions on top of a promised high reliability.
Services & Bespoke
Of course, the telecoms company needs to provide your business with the services you need. You can list your requirements, but a good telecoms company will also advise on different services you may not have thought of. If the company suggests another format of phone system or additional service to support your needs, it’s not always about more money for them. On the contrary, if they can confidently explain the benefits with transparent costing, it could save you money in the long run. Plus, you may get better service than you’re previously used to from an older supplier.
Another consideration is whether the telecoms company offers just off-the-shelf services or provides bespoke integrations. If you have particular business requirements, a telecoms provider that provides flexibility in their service can improve your business processes immeasurably.
Support
Customer service and support access should be considered high up on the list too. A bad customer service experience can cause stress, especially when things are not going well. Ask your potential provider what their customer service and support process is. This includes the times you can access support and the format in which you can do this. The wider the variety of support methods and 24-hour service indicates a robust support service.
Costing
It’s got to fit your budget but consider the service provided rather than merely the cost. A telecoms company that provides clear and transparent pricing with a fantastic service but is more pricey than competitors at first glance may be the best option in the long run. On the same note, a too-good-to-be-true price may have hidden fees later down the line. So always ask for transparent pricing structures. Plus, never be afraid to query items on an invoice that you do not recognise or understand.
Experience
While not essential, it’s always great to work with a telecoms provider who understands your industry and business requirements. When choosing a UK telecoms provider, seeing their current portfolio or case studies may be beneficial. This will showcase the niches they’ve worked in. But, it will also display how they tackle similar issues your business faces.
Scalability
Being able to scale your phone systems up is not often considered when choosing a new telecoms company. But, if you want to grow your business in the future, it’s good to think about how that can happen. A phone system provider that offers easy scalability options will grow with you rather than stifle your development. At the same time, you may need to consider reducing users, especially in seasonal businesses. A quality provider will scale down your system without penalising you for reduced calls.
Reviews & testimonials
A company with genuine, great reviews is one of the most effective ways to evaluate its competency. Look for customer created reviews on sites such as Google, Facebook, Trustpilot and related industry sites. Ask the potential supplier for testimonials from existing clients and whether you can speak directly to them. A supplier worth their salt will easily have happy customers willing to share their positive recommendations.
Contracts
One last consideration for choosing your next UK telecoms company is their contract process. With the development of VoIP and cloud-based phone technologies, there is little practical need to bind customers into lengthy contracts. Being tied into restrictive and pricey contracts is why the telecoms industry has a less than favourable image. A quality telecoms provider will certainly have a short-term or rolling contract. If they do, it’s because they are confident with the service they provide.
Choosing Yestech as your UK Telecoms Company
We hope you’ve found the above information valuable in what to look for when choosing a UK telecoms company. Please get in touch if you’d like to consider Yestech as your telecoms company. We are confident in providing exceptional services to our clients, old and new. Our customers seem to agree with over one hundred 5-star ratings on Google reviews. Check out our case studies as well for more examples of our work. Our pricing, service and support are transparent and to the highest level. Plus, we want you to enjoy a risk-free experience when you buy from us. You can walk away at any time without penalty if you ever become dissatisfied with our services. You can try before you buy, and you get a cast-iron unconditional money-back guarantee. We are a telecoms company. We believe in talking, so give us a call today on 0800 524 4293.
