Client Objective: To allow the company to take incoming calls for many different client companies Our customer provides telephone call answering and message-taking services to their clients. They needed to identify the client when they answered each call so they could respond appropriately. They also wanted to avoid the need for multiple telephone lines.

Client Objective: To enable taxi customers to call free from phones installed in a local hospital, a hotel and shopping centres. A local taxi operator was looking to provide a free call feature from phones installed in a nearby hospital, hotel and shopping centre. They wanted to provide an easy-to-use and free call service to increase bookings, especially during the day.

Client Objective: Provide a more robust phone solution as the business grows, requiring more staff and, therefore, more phones Peach Sales Progressors provides an outsourced progression service to estate agents. From a one-person operation, they rapidly grew and needed a more flexible telephone solution to expand their operation. Plus, they needed to ensure that customers were unaware it was a third-party dealing with requests.

Client Objective: To record and archive telephone conversations with customers Our customer has several mortgage advisors working in three offices and wanted an integrated telephone system to link the sites. They also wanted to record and save their telephone conversations with their customers.

Client Objective: To track the number of sales enquiries generated for their customers from different advertising media A marketing agency was looking to monitor and report on customers’ marketing campaigns to measure their effectiveness and demonstrate return on investment.

Objective: To provide an integrated telephone system for all sites The customer operates four residential care homes for the elderly in Surrey and Hampshire from an HQ office in Farnham. We setup a central hosted switchboard for the whole enterprise and installed a set of VoIP telephones in each site.

Objective: To have several different phone numbers on one line This company acts as a booking agent for a large number of self-employed driving instructors around Hampshire and Dorset. They wanted a way to advertise different phone numbers in different Yellow Pages areas and have all the calls come into their office.

Objective: To forward incoming calls to multiple mobiles at the same time This customer wanted a solution which would respond automatically to incoming calls and give the caller options to reach different departments. Most team members are not office-based and they all rely on mobile phones. Incoming calls are routed to multiple mobile phones at the same time. Whoever is free first answers the call.

Objective: To route customer support calls to an off-shore technical support team This company provides outsourced management and support for their customers’ computer systems. They offer a 24/7 technical support help desk service. Some members of the team are based off-shore.

Objective: To provide private telephones in their residents’ rooms This care home operator caters for elderly residents who need nursing care but who are otherwise mentally alert and independent. The owners use our YTEL hosted switchboard service and VoIP technology to enable each resident to have a private telephone in their roo