Telecoms Case Studies

We are incredibly proud of our customer service and customer retention record, just check out our telecoms case studies to hear why our clients work with us. We’ve always been passionate about finding technological solutions for many a telecom problem. Our work has spanned an array of industries, sectors and settings including; the taxi industry, care homes, legal practices, accountants, estate agents as well as all types of small and medium businesses. Yestech has worked hard to achieve the reputation it has, just check out our 5-star reviews. Our focus is on efficiency, cost-effective solutions and bespoke features to get your organisation where it needs to be.

Read our case studies below to see the type of work we do for our customers. If you can’t see your industry or particular problem, please get in touch, it’s likely in our 15+ years of business we’ve provided a solution that’s the right fit for you.

  • Virtual Receptionist

    Client Objective: To allow the company to take incoming calls for many different client companies

    Our customer provides telephone call answering and message-taking services to their clients. They needed to identify the client when they answered each call so they could respond appropriately. They also wanted to avoid the need for multiple telephone lines.

  • Taxi Company

    Client Objective: To enable taxi customers to call free from phones installed in a local hospital, a hotel and shopping centres.

    A local taxi operator was looking to provide a free call feature from phones installed in a nearby hospital, hotel and shopping centre. They wanted to provide an easy-to-use and free call service to increase bookings, especially during the day.

  • Peach Sales Progressors

    Client Objective: Provide a more robust phone solution as the business grows, requiring more staff and, therefore, more phones

    Peach Sales Progressors provides an outsourced progression service to estate agents. From a one-person operation, they rapidly grew and needed a more flexible telephone solution to expand their operation. Plus, they needed to ensure that customers were unaware it was a third-party dealing with requests.

  • Mortgage Broker

    Client Objective: To record and archive telephone conversations with customers

    Our customer has several mortgage advisors working in three offices and wanted an integrated telephone system to link the sites. They also wanted to record and save their telephone conversations with their customers.

  • Marketing Agency

    Client Objective: To track the number of sales enquiries generated for their customers from different advertising media

    A marketing agency was looking to monitor and report on customers’ marketing campaigns to measure their effectiveness and demonstrate return on investment.

  • Care Home Operator

    Objective: To provide an integrated telephone system for all sites

    The customer operates four residential care homes for the elderly in Surrey and Hampshire from an HQ office in Farnham. We setup a central hosted switchboard for the whole enterprise and installed a set of VoIP telephones in each site.

  • Driving School

    Objective: To have several different phone numbers on one line

    This company acts as a booking agent for a large number of self-employed driving instructors around Hampshire and Dorset. They wanted a way to advertise different phone numbers in different Yellow Pages areas and have all the calls come into their office.

  • Insurance Services Business

    Objective: To forward incoming calls to multiple mobiles at the same time

    This customer wanted a solution which would respond automatically to incoming calls and give the caller options to reach different departments. Most team members are not office-based and they all rely on mobile phones. Incoming calls are routed to multiple mobile phones at the same time. Whoever is free first answers the call.

  • IT services company

    Objective: To route customer support calls to an off-shore technical support team

    This company provides outsourced management and support for their customers’ computer systems. They offer a 24/7 technical support help desk service. Some members of the team are based off-shore.

  • Residential nursing home

    Objective: To provide private telephones in their residents’ rooms

    This care home operator caters for elderly residents who need nursing care but who are otherwise mentally alert and independent. The owners use our YTEL hosted switchboard service and VoIP technology to enable each resident to have a private telephone in their roo