Care Home Operator
Objective: To provide an integrated telephone system for all sites
The customer operates four residential care homes for the elderly in Surrey and Hampshire from an HQ office in Farnham. We setup a central hosted switchboard for the whole enterprise and installed a set of VoIP telephones in each site.
Each site has its own telephone number. Incoming calls are routed to the phones at each site by the hosted switchboard. We set up an automatic responder on each care home number so that calls which are not specifically related to the care of a resident were re-directed to the team in HQ. This means that the care workers in each home no longer have to deal sales calls, enquiries about bed vacancies and calls regarding recruitment.
All calls between each site are now free of charge. The customer was also able to cancel an unnecessary line at each site and save money on line rentals every month.
The phones lines are never engaged. If a call cannot be taken at a care home then it is routed automatically to HQ.
Gerald Glover
2 years ago
We approached Yestech to take over our VoIP requires as we had outgrown our old provider and weren't getting the line quality or consistency we required. At the same time we were moving office so we needed to have a seamless transition. Yestech arranged a new broadband connection and setup the new larger phone network. It works very well, with no dropped calls or bad lines. Would certainly recommend. A very happy customer.
... an update - We experienced a outage leaving our router in need of a software update and additional changes made, which meant we were without phones or internet. Within an hour Rhys had guided us through the update and got us back online. Great Customer Service when it matters.
InRide London
2 years ago
I would like to sincerely thank David and his team for the excellent service during the process of transferring my number from my previous provider to Yestech. I knew the process might take some time, and I was prepared for that, but now I can fully use the same number I’ve had for years without needing to change it for my clients – which was crucial for me. After the transfer was completed, there was a small technical issue, but one quick phone call solved it in no time, and everything worked perfectly!
The app feature is also brilliant – I can immediately see when someone is calling my transferred number, which makes my daily work so much easier. A big thank you again for your professionalism and efficient support! I highly recommend Yestech to everyone!
Jack Cleary
2 years ago
I’m leaving a second review as my ongoing work and support from the company is 10/10. The tools they have put in place for me has not only helped me make positive changes to my business, but also has changed my family life with no being on the phone all the time.
Thank you very much, particularly to Greg
Steven Lewis
2 years ago
Fantastic company and so professional. Great price and quick turnaround. Very impressed. Highly recommend.
Stuart Smith
2 years ago
We have just had a new phone system and internet installed by the guys at Yestech. From the original call where I spoke with David, who was very knowledgeable, and helpful, to the install was absolutely superb.
On the day of the install David and Rys dealt with BT to make sure all was done to a satisfactory standard, and rys set about programming the system and setting up the phones and messages so all worked without a fault.
Needed a few changes made and these were carried out within minutes.
Highly recommend this company to any business looking to upgrade their phone system.
salman sajid
2 years ago
Very helpful and quick in resolving any issue.
It was a bank holiday, I was having an issue, I called them and he resolved it straight away. Highly recommended.
They are available 24/7 to sort out any issue.
Aftab Ahmed
3 years ago
BEST telecomms company I have ever dealt with. DAVID. has been tremendous and made sure the transition was smooth without any glitches. Always at hand when needed at any times have done business with him many times thanks DAVID speak to you on coming weeks for more deals
Guy Gibson
3 years ago
Great service full communication from start to finish absolutely fantastic can't ask for anything better
Alexandra Hughes
3 years ago
Amazing service! I wanted to set up some tracked phone numbers for an ad campaign so I could see where the calls we are receiving and coming from and better measure ROI on ad spend. Ian & Paul got us set up in no time and we're ready to launch the campaign - thanks team!
Zip
3 years ago
By far the BEST telecomms company I have ever dealt with. David has been tremendous and made sure the transition was smooth without any glitches. Always at hand when needed... even at midnight :-)
Jack Cleary
3 years ago
This is my new secret weapon to marketing spend. I’ve been able to give a separate phone number to each of my marketing spends showing which ones are performing and which are not. This has given me the confidence to increase marketing spend on the avenues which are working and will help me expand and take on new staff, all for a small monthly fee.
Thanks to David and team, I sincerely mean every word above!
Sam Chant
3 years ago
Yestech have been a great partner of ours for many years. Kapil, previously Greg, is my main point of contact and is always eager to assist and go above and beyond when required. I wouldn't hesitate in thoroughly recommending Yestech as a VOIP provider.
David Bell
3 years ago
Great company way ahead of the rest. AI VoIP Digital Phones. Number retention etc etc. Great
Nihat Altun
3 years ago
Yestech is a very professional service provider, everyone have great knowledge in their field and this makes everything Smooth and easy for customers, we really thank to everyone there. Rhys was great from the day 1 and really came up with quick solutions which really helped us as a new business. i can see the road is long and we are happy to walk with Yestech
Joshua Pal
3 years ago
Just want to say thank you for such a great service. Got everything I asked for and more for a great price.
Highly recommend using yestech!
Rhys and David have both been so much help thank you.
Shaun Pearson
3 years ago
I had Dave and the team install my phone system and new phone numbers, they provided a fantastic service and are very knowledgeable. I wouldn’t hesitate to recommend them! nothing was a problem and they put me at ease throughout the process and answered any technical queries I had quickly and in layman’s terms. 5 stars from me guys Thankyou.
A Abdali
4 years ago
What an amazing service, Thank you, David and the rest of the team at Yestech for your help, I highly recommend
Karen Wood
4 years ago
David and the team at Yestech have, at all stages of the installation of our new phone system, been extremely helpful and communicative. We wouldn't hesitate to recommend them and their excellent service.
Michael Connelly
4 years ago
We switched over to Yestech after 10 years with our previous provider and wish we had do so sooner! David is very knowledgeable and does all he possibly can to help you. Nothing is ever to much hassle to him, Had the pleasure of meeting him at very short notice... Would definitely recommend YESTECH 🏴
robert trotman
4 years ago
Really happy with the quality service and standards from Yestech.
They are on the ball from the word go. Our relationship has only been 4 months - so far very impressed and look forward to developing our relationship as time goes on
Sajjad Rashid
4 years ago
Absolutely amazing company. First class company with a first class service. One of the best things we ever did was change over to yestech. David and his team nothing too much trouble even when we had a difficult task.
Lucy F
4 years ago
Great company! Having tried several Voip systems, this one has been the most reliable. If there are any problems Greg at the tech team is brilliant and so quick at solving things. David has been very helpful with setting up our system for us and talking us through what we need. They have made it as stress free as possible. Awesome team and would definitely recommend for veterinary practices! Thank you :)
Shabana Ahmad
4 years ago
Five stars for David and his team simply isn't enough. Yestech proposed a solution and delivered with great results within the 48 hour deadline we urgently needed to meet. Throughout, David was knowledgeable, professional and great to deal with.
Michael Deery
4 years ago
I would highly recommend yestech, the transition from BT to yestech went really smoothly, we are now saving over 50% compared to BT, their after sales service is fantastic, wish we’d of gone with them years ago
Thank you Ian and everyone at yestech
Naheem Zafar
4 years ago
Great service by YesTech. David is very helpful and provides instant response to queries. Thankyou
Altin Hasaj
4 years ago
Met David and his team at the Taxi Exhibition in MK last month. Nice guys, we got honest advice. Signed up soon after. Phone work great, with very little internet. Voice is HD, using mobile less now as office phone is much clearer to hear. Got good personal service for a fairly cheap subscription. I don't understand why anyone still uses analogue phones any longer. There might be even cheaper options out there, though good personal service makes up for it. Couldn't be happier, especially since they don't ask for a lengthy contract, 30 days rolling. I choose to stay, they didn't ask for a lengthy contract. 5*
BLUELINE RED & WHITE CARS
4 years ago
A big thanks to David! Providing a solution where no one else could for the last few years, saving my business. My phone line crashed and my own provider, who I have been with for the last 15 years could not fix it. He managed to fix everything on the spot. Cannot fault David and his superb service at all, making sure all my questions and worries were answered. Do not go anywhere else!!!
Manzar Qayum
5 years ago
We had been with our last provider for 12 years before moving over. After speaking to Ian, not only did we find out we were on old tech, but we were given options of tech which fitted better for our company and at a very competitive rate. Ian is wonderful, highly knowledgeable and very professional.
The transition was perfect, no hiccups. This company is very organised and proactive. You are in very safe hands with Yestech. To date we have made more orders an will be proceeding with moving our other companies over too.
Mohammad khan
5 years ago
Good Customer Service and communication.
very happy with the overall service would recommend
David Woods
5 years ago
Very efficient company. Handled our change over seamlessly. With great help from David Shorten.
Heather Oakley
5 years ago
We recently moved to Yestech after finding them due to fantastic reviews on Google. From the start, the demonstration, set up and support has been absolutely superb and done quickly and efficiently. Would thoroughly recommend.
Globe Taxis
5 years ago
I was hesitant at first as I've been with my previous provider many years but really glad I took the leap. David and the team ensured a flawless transition throughout without a glitch and were more than happy to assist with any queries, if you're having problems with your current provider or you're just thinking of switching David is your man. I highly recommend Yestech fast efficient and at a rate that can't be beaten! what more could you want!
Hiten Jagatia
5 years ago
Thank you, David and rest of the team at Yestech Communications for your help, you guys got our phone system working back to how it should have been working from day one. Your tech guys were so understanding and helpful I was impressed how quick you guys resolved our issue within the hour compared to the previous company we were using who kept saying it can't be done.
Thank you once again definitely going to be recommending you guys to others
Sam Franklin
5 years ago
Excellent all round. Cost effective, speedy response. Helped us out when we were really stuck. Wouldn't hesitate to recommend.
john o'connor
5 years ago
We recently moved to Yestech and the whole process from start to finish was first class.
David and the team were very professional and really helpful throughout the process.
Sean McCarthy
5 years ago
Ian & Paul & Team very helpful and pacient
Tech is not my strong point so i told them what i needed and they set everything up for us and we had minimal involvement
great company
Jason Deakin
5 years ago
Recently moved over to Yestech and it was smooth, fast and painless. Really happy with the service and value for money - thanks
M Hussain
5 years ago
Moved over to Yestech after wanting a cloud phone system.
David our contact done the whole a2z in a matter off weeks, everything went through without a glitch for the most efficient and least costly change over iv experienced while running cab offices.
Highly recommend
l
AAA Taxis Hertfordshire
5 years ago
Bill and the team provide a very affordable, reliable service. Easy to use and always at the end of the phone to assist. Best telecoms provider we have ever used.
Zed CarZ
5 years ago
I was and have been a BT customer for many years and constantly had problem where the services went down or the billing was incorrect. Yestech managed to get me transferred over without a glitch and have not had a problem since for over 1 year now. Oh the bill has been cut by 50%. I would recommend Yestech as a very stable system and very supportive staff. Thank you for your help and support
John Moss
5 years ago
After many years of problems with our previous phone system and suppliers, I can thoroughly recommend Yestech for the simplicity and costs. EXCELLENT SERVICE FROM START TO FINISH
Nemesis Marple
5 years ago
Our Firm has had a few 'phone guys', and the service has not always been good, but we have been with YesTech for many years now as these guys are the BEST! Their service is second to none. Cannot rate them highly enough. High recommend.
Sinclair Cars
5 years ago
Massive thank you to Ian. He got us set up with our phone systems quickly and was very helpful. He answered every call no matter the time. He was so polite and professional. They ported the numbers as soon as possible. Everything was just so smooth from start to end.
Thank you to Ian and the team at Yestech.
Marius Cristescu
5 years ago
The most reliable company! Yestech is providing the telecommunication service to my company for many years! 24/7 technical assistance and very good services!
Rye Cars
5 years ago
We have been using Yestech for many years, brilliant service, professional and helpful, we highly recommend them to any business.
A big thank you to all Yestech team
Lexden Project
5 years ago
Fantastic!!!
Saved our company thousands switching from BT.
The customer service is second to none.
I cannot recommend Yestech highly enough.
gary johnson
6 years ago
We recently changed our providers to Yestech, best thing we ever did. Such a really smooth transition, Ian was on point throughout the process and was very helpful at all times. Great communications provider. 5 stars.
kate Chiwinski
6 years ago
Fantastic company to deal with. Sorted us with a brilliant memorable number and likely to halve our costs going forwards wen Covid goes away. Nothing is too much trouble our contact Ian will even answer his phone to us at 10pm on a Friday night. cannot recommend highly enough.
Mark Dempsey
6 years ago
Excellent helpful advice, without any sales agenda at all. Just honest professionalism 5 star all round.
Herts Cars
6 years ago
Totally Exuberant experience with Yestech. I switched to them after 10 years with different provider and the service was impeccable. Not only the service was great but I am paying half of the price which is doing great savings to my company. Especially Ian is absolutely Tenacious and gave us First Class Service by putting us on Cloud. Highly recommended
Hello Cabs
6 years ago
Absolutely brilliant. I've been using Yestech from last 2 years, no doubt recommending to others, always willing to help and go extra mile 24x7 days a week support available from polite team. Instead of looking somewhere, I would definitely say, you must approach Yestech & you won't be disappointed.
M2M Data Connect
6 years ago
Great service, always available, no hassles everything works as it should, Bill, David and the team are fantastic to work with highly recommended.
Steve Lowsley
6 years ago
At Orange Pixel we have been using Yestech for our telephone system for the last 5 years - never had a problem, cost effective and they are always on hand to help with any request for support. Highly recommended!
Wasi Ayoubi
6 years ago
I have been using Yestech for over 2 years now and thier service is excellent and they have a very competitive price.
I
Jeri Williams
6 years ago
Yestech are amazing. I cannot recommend them enough. From the day i set my office up from my home garage 4.5 years ago to now having multiple offices and many staff they have been great. Nothing is too much trouble and the service is excellent.
Thomas Churchill
6 years ago
From the first moment I contacted Yes Tech David and his team have been 100% they explained everything step by step in a language I understood and nothing was a bother to them no matter what the query, first class service
Would recommend them to anyone
Matthew Croft
6 years ago
I was introduced to David at Yestech, He listened to exactly what I needed and the phones to work into our system was a must. I was nervous as my previous supplier had let me down. I have to say Yestech have delivered superbly and everything works as it should and best of all cheaper than my previous supplier. I cant thank David enough and is a real credit to the company.
Tariq Hassan
6 years ago
David replaced our data SIMs when we needed them urgently. Top guy, very friendly and helpful. 5 stars all round
Shrewsbury Taxis
6 years ago
Great company to work with. Nothing is too much trouble and nothing seems impossible. Definitely recommend.
Fiaz Riaz
6 years ago
They are the best in their field. No problem is too big or small they just deal with it. You can rest assured your telecoms is with these guys, cant recommend them enough
Bret Higham (24/7 Barrow Taxis)
6 years ago
Massive thank you to Ian from Peterborough! He got us set up with our phone systems quickly and was so helpful. He answered every call no matter the time or how much of a pain I was. He was so polite and professional. We asked for a number to correlate with our Business number and Name and we were provided with one within ten minutes. They ported the numbers as soon as we asked. Everything was just so smooth from start to end. Cost is more than fair!
It was a pleasant experience for a business transaction.
Thank you to Ian and the team at Yestech, From us all at 24/7 Barrow :)
10/10!
CJ's Taxi
6 years ago
Yestech are amazing company and David help me with everything i needed and explained everything to me so I would understand as it is the first time I've used this company and won't be the last time 5/5 Star . There after care is amazing .
Skint Alot
6 years ago
We needed to move telephone suppliers for our Business to be able to grow and from the moment Yes Tech were recommended to us they have been awesome.
David Shorton is a legend and nothing is too much trouble for him.
I would highly recommend Yes Tech for anyone in need of a Telecoms solution for your Business.
Sachin Mandli
7 years ago
Best company to do business.
Very helpful and polite staff very reasonable price .
Highly recommended.
Shloime Tunk
7 years ago
Such a personal service we never experienced before, top telecom company to work with!
ashfaq khan
7 years ago
David always been brilliant very helpful and friendly just want say thanks David for everything
A2B Cars Lincoln ltd
7 years ago
Yestech have provided great service and customer care over the years, and I would recommend David, Greg and the team to any Taxi firm looking for a cost-effective telephony solution!
Arrivals Star Taxis
7 years ago
Excellent customer service and support always, would recommend to everyone requiring any phone/mobile/data/mobile services
Theresa Gibson
7 years ago
Thoroughly impressed with the service, from installation, integration with our dispatch software and ongoing customer support. More reliable than our previous provider and unbelievably, at a lower cost.
Emily Kendall
7 years ago
Really pleased with the service at Yestech, any issues we've had they've done their best to rectify quickly and smoothly.
Mohammad Kabil
7 years ago
We had become fed up with our current telecoms provider who used to think they ruled the Taxi Telecom market (naming no names but fairly obvious who they are), and they had become expensive and massively arrogant. We found Yestech, moved to them, and have benefitted massively from their improved level of service and support - and their costs are so much bettervalue for money than the other firm. A thoroughly good decision.
Danny Nicholson
7 years ago
Reliable and cost effective service. excellent customer support with fast resolution. Flexible supply and service to suit our ever changing business needs.
Govand Windsor
7 years ago
Yestech is definitely highly recommended. Staff is excellent and dealt with queries very swiftly.
Mohammed Kabil
7 years ago
Very happy with Yestec and they are in a different class to my last provider who (without naming names but they are often used as a comms provider to the taxi world) where unhelpful, expensive and awfully arrogant. Yestech have been the complete opposite of them - totally helpful and fantastic value for money, hence the switch. Well worth the move for any Taxi firm who is not happy with there current supplier
West Cars
7 years ago
Excellent service provider, from filling in forms to number porting & going live the service was of a very high standard. David in particular was excellent to deal with and very responsive along with the other team. My staff is also happy with the 24/7 support offered. This company is saving us almost 4 figures a month.. money talks.
simcha driver
7 years ago
YOU CANNOT GET BETTER SERVICE AND CUSTOMER SERVICE THAN YESTECH TEAM
WE ARE VERY VERY PROUD CUSTOMERS THANKYOU !! ESPECIALLY GREG
J S
7 years ago
Very Impressed. Excellent service, ready to support even out of hours, very professional and efficient. Products and services they offer very competitive and better than others. I would continue to do business with Yestech and will recommend to everyone. I'm sure you won't be disappointed.
Nigel Smith
7 years ago
Great service. Really pleased with our broadband, VPN and VOIP products which we have been using in our new office!
Steven Jones
7 years ago
After running into problems with our pbx, we contacted Yestech, after initial discussions with Bill over a few phone calls, Richard connected remotely to our PC and pbx, 30 mins later, hey presto all up and running perfectly. Richard even showed me what to do should it ever happen again due to reinstalling windows 10 .?
Thank you Yestech ? you did a great job.
10/10
Steve
Nailsea Backwell Private Hire Taxis
Your Local Car | 01252 674646
7 years ago
We have been using Yestech for the past 4 years and would recommend the service. They answer the phones very quickly and always have great knowledge of the products. Nothing is to much trouble. 5 star rating is the only option for this company.
Ken Hut
7 years ago
Excellent service from Yestech, surpassed all our expectations. Fantastic product & amazing service, we highly recommend. Thanks Yestech
Simon Smith
7 years ago
Literally can't thank the guys at Yestech enough, nothing seems to be a problem for them. Had a pretty complex setup to sort and within a week it was up and running, very friendly and easy to speak to, they do not wrap you up in Jargon. Very happy.
Town Trip Ltd
8 years ago
Unlike giant companies like BT where they promise you a service that you wont get and charged for, this company (yestech) is really friendly, professional & keep to their promises. They listen to you and what you need, giving you advice and provide the service to your needs. Well recommended.
Taufeeq Sangay
8 years ago
Top service from Yestech, dealt with all queries promptly and efficiently. Recommended
Dan Rourke
8 years ago
Yestech make things easy and cheap!
Our phone lines were taken over by Yestech a couple of years ago now and I have nothing but praise for their customer service level. Nothing seems a problem. They have a whole range of phone line voip features to choose from inc. call recording, call receptionists, call queues and loads more.
From onboarding with Bill to setup with Paul and the rest of the team... I’ve nothing but praise 5* guys. Keep it up!
Paul Tovey
8 years ago
Installation of and handover to our new YesTech Hosted system was efficiently managed and conducted professionally. Customer service has been first class.