A new customer with four estate agency branches was referred to us recently. They were spending over £1,500 per month on their telecoms services and were looking for ways to save money.
As we checked their current bills we saw several line items for things like “extra care”, “line assurance”, “critical care”, and “fraud monitor”. They added up to about £50 per month. It made us smile because there was absolutely no value being added at all.
These are just line items put on the customer’s bill to increase the supplier’s profit. They are placebos and there is no need to pay for them. Not one thing would change if the customer stopped paying for them.
Old fashioned suppliers like to make the telecoms world look like a scary and mysterious place. It is one of the few industries where customers can be still have the wool pulled over their eyes. It is no surprise that our industry is unloved and untrusted.
We don’t see the world like this. We only charge customers for services which they can clearly see the benefit from and we explain exactly what they are paying for.
So if you think your supplier might be having a laugh at your expense then give us a call and enjoy a new, friendlier approach to telecoms.
