The best phone system for estate agents is one that aids communication. After all, that’s what a telephone is all about; connecting people. Business phone systems have existed since the 1930s in very basic form, with more advanced developments occurring through the 1950s and the 1970s, such as PBX systems. However, the best phone system has become a current cloud-based phone system like VoIP for modern businesses. The latest technology hosts a wide range of features and can be integrated easily with other office equipment and tech. Here’s why VoIP is the best phone system for estate agents.

Best Phone System Features An Estate Agent Needs

Improves Communication

As we said in the intro, a telephone system is all about communication, so what better place to start. A VoIP system allows businesses to use various up-to-date features that aid and improve communication for callers and staff. The best phone features for estate agents include:

  • Greeting messages and autoresponder. Provides a professional welcome to your offices.
  • Call queuing & hold music. Creates a more engaging waiting time with music, an advert or an informational announcement.
  • Shared Phone Directory. Allow all staff to contact the correct person when they need to quickly.
  • Conferencing calls. Video and call conferencing allows for multiple participants in a single call.
  • Out-of-hours call management. Never miss a call with out-of-office protocols that can redirect calls to mobile numbers, different sites or voicemail.

Aids Marketing

Another beneficial aspect of a VoIP phone system is how it can aid marketing efforts for your estate agent business. Virtual landlines provide companies with additional trackable numbers for different campaigns or office locations. Your estate agency can choose as many numbers as you need to attach to specific adverts. You may select them for different adverts (magazine or social media) or locations for other branches (Southampton and Portsmouth).

Not only do these different number options provide local recognisability for potential clients they can also be monitored to view successes. A cloud phone system allows you to monitor call stats in real-time and generates reports for particular periods. Managers can see how many calls have come from a specific number highlighting which marketing campaigns are working and which may not be worth it. Read more about how estate agents and property managers can use trackable numbers.

Scalable & Flexible

An additional benefit to VoIP is its capacity for scalability and flexibility. As the system is not reliant on physical landlines, additional phones can be easily added. This makes it simple to expand your operation, adding more users as and when you need. This is particularly useful when the house buying season starts, and you may need additional staff. But, it’s also great for when your business is naturally growing, and you need more staff and maybe even more offices. Likewise, if you need to scale back operations temporarily, VoIP phone systems can remove users with ease.

Because VoIP is cloud-based, additional sites can be included in the system without high additional costs. One phone system can serve multiple locations seamlessly and scale up quickly with your growing business needs. The phone system’s features can also aid flexibility for remote staff. Often estate agents are out and about, showing properties and visiting homeowners. Our free VoIP app for mobile allows you to make & receive business calls wherever you are. It’s easily downloadable and compatible with most operating systems. We also provide a soft-phone app when a physical handset is not practical such as for staff that work from home. These features allow agents to work from wherever they are.

A Cloud Phone System Built for Estate Agents

If you’re interested in a cloud phone system for your estate agent business, contact Yestech today. We love to talk and put communication at the front of everything we do. Learn more about our VoIP phone systems for estate agents here. Also, if you’d like to see real-life examples of how we’ve helped businesses in the property industry, read our case studies; Progression service for estate agents case study and mortgage broker case study.